99db Privacy Policy
Your privacy matters to us. This policy explains in plain language what personal data 99db collects, how it is used, and what rights you have as a registered player on our platform.
Introduction
This Privacy Policy ("Policy") describes how 99db ("we", "us", "the Operator") collects, uses, stores, and discloses personal information about you when you access or use the 99db website and associated services (collectively the "Platform"). 99db is committed to protecting the privacy and security of the personal data entrusted to us by players across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna.
By registering an account with 99db or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
Your Privacy at a Glance
SSL Encryption
All data transmitted between your device and 99db servers is protected by industry-standard SSL encryption. Your financial and personal details are never sent over unprotected connections.
No Data Selling
99db does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used only to operate and improve the Platform and comply with legal obligations.
Your Right to Access & Correct
You have the right to access the personal data we hold about you and to request corrections to any inaccurate information. Submit a request at any time to [email protected].
Cookies & Analytics
99db uses cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse Platform usage. You can manage cookie preferences via your browser settings.
International Data Transfers
As an internationally operated platform serving Bangladesh, some of your data may be processed or stored on servers located outside Bangladesh. We ensure appropriate safeguards are in place for all such transfers.
Contact Our Privacy Team
For any privacy-related questions, data access requests, or complaints, contact our dedicated support team at [email protected]. We aim to respond to all privacy enquiries within 5 working days.
1. Information We Collect
99db collects personal data from you in a number of ways — directly when you register or use the Platform, automatically as you interact with our services, and occasionally from third-party sources such as payment processors and identity verification providers. The following table summarises the main categories of data we collect.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID / passport number, photo ID document | Provided by you at registration / KYC |
| Contact Data | Mobile number (e.g. Grameenphone, Robi, Banglalink), email address, city of residence | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket / Upay account reference, transaction history, deposit and withdrawal records in BDT | Provided by you during transactions; received from payment processors |
| Technical & Usage Data | IP address, device type, browser type, operating system, pages visited, bet history, session duration, referring URL | Collected automatically via cookies and server logs |
2. How We Use Your Data
We use the personal data we collect about you for the following purposes. In each case, we rely on a legitimate legal basis for the processing, which is described in the next section of this Policy.
- To create and manage your 99db account, including identity verification and KYC compliance.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
- To deliver, personalise, and improve the Platform's services, including cricket betting, slots, and live casino games.
- To communicate with you about your account, including transaction confirmations, security alerts, and customer support responses.
- To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulatory requirements.
- To detect, investigate, and prevent fraud, money laundering, match fixing, and other illegal or prohibited activities on the Platform.
We do not use your personal data for automated decision-making processes that produce significant legal effects without human review. Where profiling is used for responsible gaming purposes (for example, to identify players who may be showing signs of problem gambling), a member of our support team will always conduct a manual review before any restriction is applied to an account.
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases, depending on the specific purpose for which the data is being used:
Processing your identity, contact, and financial data is necessary to perform the contract between you and 99db — specifically, to create and operate your account and to process deposits and withdrawals.
We are required by applicable law and regulation to conduct KYC and AML checks, to retain financial transaction records, and to report certain activities to the relevant authorities. Processing your data for these purposes is a legal obligation, not optional.
We process technical and usage data to operate, secure, and improve the Platform. We rely on our legitimate interests in fraud prevention, platform security, and service improvement as the basis for this processing, provided those interests are not overridden by your fundamental rights and freedoms.
4. Sharing Your Data
99db does not sell your personal data. We may share your data with carefully selected third parties only where necessary for the purposes described in this Policy, and always subject to appropriate data protection obligations. The categories of recipients who may receive your data are as follows:
- Payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) — to process your deposits and withdrawals. These providers are bound by their own privacy obligations and PCI-DSS security standards.
- Identity verification and KYC service providers — to verify your identity documents and comply with AML regulations. These providers process your data solely on our instructions and may not use it for their own purposes.
- Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) — limited technical data may be shared to deliver game services. Game providers do not receive your financial or full identity data.
- Law enforcement and regulatory authorities — where we are required by applicable law to disclose your data, for example in response to a court order, regulatory investigation, or lawful request from a government body.
5. Cookies & Tracking Technologies
99db uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, to remember your settings and preferences, and to collect aggregate analytics data about how users interact with our services. When you first access the Platform, you will be presented with information about our use of cookies.
- Essential cookies — strictly necessary for the Platform to function. These cannot be disabled, as they are required for login sessions, security, and account management.
- Functional cookies — used to remember your preferences (e.g. language setting, preferred payment method) so that you do not have to re-enter them on each visit.
- Analytics cookies — help us understand how players use the Platform so we can improve our services. The data collected is aggregated and does not directly identify individual users.
- Marketing cookies — used, with your consent, to deliver relevant promotional messages and bonus offers to you based on your gaming activity and preferences on the Platform.
You can manage or disable non-essential cookies at any time through your browser's settings or privacy controls. Please be aware that disabling certain cookies may affect the functionality of the Platform and your ability to log in or access your account.
6. Data Retention
99db retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention period for most account-related data is a minimum of five (5) years from the date your account is closed, in line with standard AML and financial record-keeping obligations applicable to online gaming operators.
When your personal data is no longer needed for the purposes for which it was retained, we will securely delete or anonymise it. In some circumstances we may anonymise your data so that it can no longer be associated with you, in which case we may use such anonymised data without further notice to you.
7. Your Rights
As a player registered on the 99db Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable time period and in any event within 30 days of receipt, unless we notify you that an extension is required.
- Right of access — you have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right to erasure — in certain circumstances you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain data, including AML and financial record-keeping requirements.
- Right to restrict processing — you may request that we restrict the processing of your personal data in certain circumstances, for example while we investigate a complaint you have raised about the accuracy of your data.
- Right to data portability — where we process your data by automated means on the basis of your consent or a contract, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
- Right to object — you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including where we use your data for marketing purposes.
Please note that some of these rights are not absolute and may be limited by our legal obligations. We will always explain our reasons if we are unable to fulfil a data rights request. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
8. Data Security
99db takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting who within our organisation can access personal data, regular security assessments and penetration testing of our Platform infrastructure, and secure data storage practices for financial and identity records.
While we take all reasonable steps to protect your personal data, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your account has been compromised or that your personal data has been accessed without authorisation, please notify us immediately at [email protected] so that we can take prompt action to investigate and mitigate any potential harm.
9. Children's Privacy
The 99db Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered on our Platform, please contact us at [email protected] so we can investigate.
10. Changes to This Policy
99db reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify you by posting a notice on the Platform or by sending an email to the address registered on your account. Your continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the Platform.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about how 99db handles your personal data, our support team is available 24 hours a day, 7 days a week. We take all privacy enquiries seriously and aim to respond within 5 working days.
Reach our privacy support team at: [email protected]
Keep Exploring 99db
Your privacy is protected — now enjoy everything 99db has to offer. From live cricket betting and slots to our full casino experience, there is always something happening on the Platform.
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