99db Responsible Gaming
At 99db, we believe gambling should always be a source of entertainment — never a cause of harm. Our responsible gaming framework puts you in control of your experience, every step of the way.
Our Commitment to Safe Gambling
99db is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We understand that while most people enjoy gambling as a fun and occasional pastime, a small number of individuals may develop patterns of play that move beyond entertainment and begin to cause real harm in their lives.
That is why responsible gaming is not simply a policy statement for us — it is an active, ongoing commitment backed by practical tools that any registered player can access at any time. Whether you want to set spending limits to stay within your budget, take a short break from the Platform, or permanently exclude yourself, 99db makes it straightforward to do so.
We also work to ensure our Platform does not appeal to or target vulnerable individuals, including anyone under the age of 21. Our team monitors gameplay patterns and is trained to identify and respond to signs of problem gambling with care and discretion.
Responsible Gaming Tools
The following tools are available to all registered 99db players. To activate any of these features, contact our support team at [email protected] or manage them directly from your account settings.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 99db account. Once a limit is set, it takes effect immediately and cannot be raised for 7 days — this cooling-off period ensures limits are used for genuine self-control, not just as a temporary obstacle.
Session Time Limits
Set a maximum duration for each gaming session. When your session time limit is reached, the Platform will automatically log you out and remind you to take a break before you can continue playing.
Self-Exclusion
Choose to permanently exclude yourself from the 99db Platform. Once a permanent self-exclusion is confirmed, your account will be closed and you will not be permitted to re-register. This is our most powerful responsible gaming tool and is intended for players who have decided they no longer wish to gamble.
Temporary Time-Out
Take a short break from gambling by activating a temporary time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Time-outs cannot be lifted before they expire.
Activity History & Statements
Review a full record of your betting activity, deposits, and withdrawals at any time. Understanding your own patterns is a key part of responsible gaming. Your account history is available on request from our support team.
Reality Checks
Enable periodic on-screen reminders that tell you how long you have been playing and how much you have wagered in your current session. Reality checks help you stay aware of your activity without interrupting your game entirely.
Understanding Deposit Limits
Deposit limits are one of the most straightforward and effective ways to keep your gambling within a budget you are comfortable with. At 99db, you can request a deposit limit at any time by contacting our support team. Here is how the system works:
- Daily limits cap your total deposits within a 24-hour rolling window, measured from the time the limit is first activated.
- Weekly limits apply across a 7-day period and are useful for players who spread their gaming across multiple sessions in a week.
- Monthly limits cover a full 30-day rolling calendar period and are ideal for players who want to manage their gambling spend as part of a monthly budget.
- Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day review period before the higher limit is applied.
Time-Out & Session Controls
A time-out is a short-term break from the Platform designed to help players who feel they need a pause but are not ready to self-exclude. Time-outs are available in three durations and can be requested at any time:
- 24-hour time-out — a one-day cooling-off period, ideal for players who feel they have been playing for too long in a single sitting.
- 7-day time-out — a one-week break, suitable for players who feel their gambling has become more frequent than they would like.
- 30-day time-out — a one-month break, recommended for players who have noticed a significant change in their gambling habits and want extended time to reflect.
- Custom time-out periods — if none of the above durations suit your needs, contact our support team to discuss a personalised arrangement.
During a time-out, all marketing communications from 99db will also be suspended. Your account balance is kept safe and any pending withdrawals will continue to be processed normally. When the time-out expires, you will be able to log back in without needing to contact support.
Self-Exclusion — Taking a Permanent Break
If you feel that gambling has become a problem in your life and you want to stop completely, 99db's self-exclusion programme allows you to permanently close your account and prevent any future registration. This is a serious step, and our team will handle all self-exclusion requests with the utmost sensitivity and without judgement. Here is how the self-exclusion process works:
Contact Our Support Team
Send an email to [email protected] stating that you wish to self-exclude from the 99db Platform. You do not need to provide a reason. Our team is available 24/7.
Identity Confirmation
Our team will ask you to confirm your registered account details so that the self-exclusion can be applied to the correct account. This is a security measure to protect you.
Account Closure & Balance Return
Your account will be permanently closed within 24 hours of your request being confirmed. Any verified remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, etc.) within a reasonable time period.
No Re-Registration
Once self-exclusion is confirmed, 99db will take all reasonable steps to prevent you from creating a new account using the same identity details. If you attempt to re-register and we identify a match with a self-excluded player, the new account will be closed.
Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. The following are common warning signs that gambling may be having a negative impact on your life or the life of someone you care about:
Spending more money on gambling than you can afford, or borrowing money to fund your gambling activity.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down on your play.
Lying to family, friends, or colleagues about how much time or money you spend gambling.
Chasing losses — placing more bets in an attempt to win back money you have already lost.
Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
Feeling that you need to gamble with larger amounts of money to achieve the same level of excitement or relief.
Your Responsibilities as a Player
Responsible gaming is a shared commitment. While 99db provides the tools, information, and support you need, there are also steps that every player must take to ensure their gambling remains safe and within healthy boundaries. As a registered 99db player, you agree to:
- Only gamble with money you can genuinely afford to lose. Never use money set aside for rent, food, bills, family needs, or savings.
- Set limits on both your time and money before you start playing, and stick to them regardless of whether you are winning or losing.
- Never gamble under the influence of alcohol, medication, or emotional distress. Your judgement affects the quality of every decision you make at the table or on the pitch.
- Keep your 99db account credentials confidential. Do not share your login details with any other person, and do not allow anyone else to use your account on your behalf.
- If you are a parent or guardian, take steps to ensure that minors in your household cannot access the 99db Platform. Keep devices locked and do not leave your account logged in on shared devices.
Gambling should be one of many sources of entertainment in your life — not your primary way of relaxing, socialising, or coping with stress. If you ever feel the balance shifting, use the tools available on this page or speak to our support team.
Protecting Young People
99db takes the protection of minors extremely seriously. Our Platform is strictly for adults aged 21 and above, and we apply a multi-step age verification process during registration. Any account found to belong to a person under the age of 21 will be closed immediately and any funds returned.
If you share a device with younger family members, we strongly recommend using parental control software to block access to online gambling websites. You should also ensure that your 99db account is never left logged in on a shared or family device, and that your password is not visible or saved in a location accessible to others.
Need Help? We Are Here for You
If gambling is causing you distress, financial difficulty, or relationship problems, please reach out — to us, or to someone you trust. You do not have to manage this alone. Our 99db support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are handled with complete confidentiality.
Whether you want to set a deposit limit today, take a short time-out, or talk through your options with a real person, our team will assist you without judgement. We would rather help you stay in control than lose you as a valued member of our community.
99db Responsible Gaming Support
Available 24/7 — all enquiries handled with complete confidentiality. Contact us any time, no matter how small or large your concern.
Continue Enjoying 99db Responsibly
Responsible gaming and great entertainment go hand in hand at 99db. Once you have set your limits and feel comfortable, explore everything our Platform has to offer — from live cricket betting to slots and our full casino experience.
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